Ebook A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong, by Janelle Barlow, Claus Moller
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A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong, by Janelle Barlow, Claus Moller
Ebook A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong, by Janelle Barlow, Claus Moller
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Using numerous real-life examples, "A Complaint Is a Gift" shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies."
- Sales Rank: #7586510 in Books
- Published on: 2009-07-01
- Formats: Audiobook, CD
- Original language: English
- Number of items: 7
- Running time: 31200 seconds
- Binding: Audio CD
About the Author
Dr. Janelle M. Barlow is an entrepreneur and author and an award-winning photographer. She is president of TMI US, partner with the multinational training and consulting organization Time Manager International.
Claus Moller, a Dutch business consultant, is one of the world s leading management gurus and keynote speakers. He is the bestselling author of several books, including "Putting People First", "Personal Quality", "My Life Tree", and "Employeeship".
Susan MacNeil has done radio and voice-over work for the last three decades. She lives and works in Providence, Rhode Island.
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